FAQs
What does Firenze Moda sell?
Firenze Moda offers a focused collection of women’s everyday clothing, including tank tops, T-shirts, and sweaters. Our aim is to provide comfortable, wearable, and versatile pieces that are easy to style for everyday life.
Where is Firenze Moda based?
Firenze Moda is based in Bastia Umbra, Italy.
Our business address is:
Via Antonio Vivaldi 71, Bastia Umbra, PG 06089, Italy
Where do you ship?
We currently ship to:
Italy
United States
At this time, we do not offer standard shipping to other countries.
Is shipping free?
Yes. We offer free standard shipping on all eligible orders to both Italy and the United States.
There is no minimum order value required for standard free shipping.
How long does delivery take in Italy?
For orders delivered within Italy:
Processing Time: 1–2 business days
Transit Time: 2–5 business days
Total Estimated Delivery: 3–7 business days
How long does delivery take to the United States?
For orders delivered to the United States:
Processing Time: 1–2 business days
Transit Time: 5–9 business days
Total Estimated Delivery: 6–11 business days
International shipments may occasionally take longer because of customs processing, carrier delays, weather, or other circumstances outside our control.
What is your order cut-off time?
Our daily order cut-off time is 3:00 PM (GMT+01:00) Central European Standard Time (Rome), Monday through Friday.
Orders placed after the cut-off time, on weekends, or on public holidays will normally begin processing on the next business day.
How do I pay for my order?
Firenze Moda currently uses Cash on Delivery (COD).
This means you normally pay when your order is delivered.
Do I need to pay online?
No. Standard orders are currently placed using Cash on Delivery, so you do not normally need to enter card payment information during checkout.
Can I track my order?
Yes. When tracking becomes available, the relevant tracking information may be sent to the contact details provided with your order.
Please allow some time after dispatch for the carrier’s tracking system to update.
Can I change my shipping address after placing an order?
If you notice an address mistake, contact us as soon as possible.
We may be able to update the address if your order has not yet been processed or shipped. Once the parcel has been handed to the carrier, changes may no longer be possible.
What is your return policy?
Eligible items may be returned within 30 days of delivery.
Returned clothing must generally be:
- Unworn
- Unused
- Unwashed
- In original condition
- Free from stains, odors, or signs of wear
- Returned with original tags and labels
- Returned with original packaging where applicable
How do I return an item?
Returns are accepted by mail only.
Before sending anything back, please contact our customer support team for return instructions.
Email: info@firenzemoda.shop
Phone: +39 075 800 1042
Do you offer free returns?
Return shipping depends on the reason for the return.
If the item is defective, damaged, incorrect, or sent incorrectly by Firenze Moda, we will cover the eligible return shipping cost.
If you return an item because of:
- Change of mind
- Wrong size selected
- Wrong color selected
- Personal preference
- No longer wanting the product
the return shipping cost is the customer’s responsibility.
Do you charge a restocking fee?
No. Firenze Moda does not charge a restocking fee for eligible returns.
Do you offer exchanges?
No. We do not offer direct exchanges.
If you want another size, color, style, or product, return the eligible item according to our Return & Refund Policy and place a new order.
How will I receive my refund if I paid Cash on Delivery?
Because orders are paid by Cash on Delivery, refunds cannot usually be returned automatically to a card.
Once your return has been received, inspected, and approved, our support team may contact you to request suitable refund payment details.
How long does a refund take?
After an eligible return has been received and approved, we generally aim to process the refund within approximately 7 business days.
Additional time may be required depending on the refund method or banking provider.
What if I receive the wrong item?
If you receive an incorrect product, size, color, damaged item, or defective product, contact us as soon as possible.
Please provide your order details and, where helpful, clear photos of the issue.
Can I return a worn or washed item?
Normally, no.
Items that have been worn, washed, altered, damaged after delivery, stained, or returned without required tags may not qualify for a return.
Are your product colors exactly the same as they appear online?
We try to display product colors as accurately as possible.
However, slight differences may occur because of lighting, photography, screen settings, device displays, or normal product variation.
How do I choose the correct size?
Please review the available size information before ordering.
Because fit can vary depending on the design and fabric, we recommend checking the size guide carefully before placing your order.
What happens if I choose the wrong size?
If the product is otherwise eligible for return, you may return it within the 30-day return period.
If the wrong size was selected by you, return shipping will normally be your responsibility.
Can I cancel my order?
Contact us as soon as possible if you want to cancel an order.
If the order has not yet entered fulfillment or shipping, cancellation may be possible. Once processing or shipment has started, we may no longer be able to cancel it.
Are there customs charges for U.S. orders?
Orders shipped to the United States may be subject to customs or import procedures.
If any government-imposed duties, taxes, or customs charges are not collected by Firenze Moda, they may be the customer’s responsibility where applicable.
How can I contact Firenze Moda?
For questions about products, orders, delivery, returns, or refunds, contact:
CONTACT INFORMATION
Business Name: Firenze Moda
Phone: +39 075 800 1042
Support Mail: info@firenzemoda.shop
Address: Via Antonio Vivaldi 71, Bastia Umbra, PG 06089, Italy