Terms of service

These Terms of Service govern your use of the Firenze Moda website and your purchase of products from us.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and any other policies published on our website.

These Terms apply to customers in Italy and the United States, subject to applicable consumer laws.

1. About Firenze Moda

Business Name: Firenze Moda
Address: Via Antonio Vivaldi 71, Bastia Umbra, PG 06089, Italy
Phone: +39 075 800 1042
Email: info@firenzemoda.shop

Firenze Moda is an Italy-based online clothing retailer offering fashion products to customers in Italy and the United States.

2. Eligibility to Use Our Website

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a purchase agreement
• The information you provide is accurate and complete
• You are using the website for lawful purposes
• You will not misuse the website, interfere with its operation, or attempt unauthorized access

If you are under the legal age required to enter into a contract in your jurisdiction, you should use the website only with the involvement of a parent or legal guardian.

3. Products and Availability

We aim to present our clothing products as accurately as possible.

Product information may include:

• Product name
• Description
• Available sizes
• Colors
• Materials
• Images
• Price
• Availability

Because screens and devices may display colors differently, the actual product color may vary slightly from what appears on your device.

All products are subject to availability.

We reserve the right to:

• Limit quantities
• Discontinue products
• Update product descriptions
• Correct errors
• Refuse or cancel an order where legally permitted

4. Product Sizing

Customers are responsible for reviewing available size information before placing an order.

Because clothing fit may vary depending on design, fabric, and body shape, we recommend checking any available size guide carefully.

If you order the wrong size due to personal choice, the item may still be eligible for return under our Return & Refund Policy, but customer-paid return shipping may apply.

5. Pricing

All prices displayed on the Firenze Moda website are shown in the currency presented at checkout or on the relevant product page.

We may update prices from time to time.

A price change will not affect an order that has already been accepted, except where there is an obvious pricing error or where required by law.

If a product is incorrectly priced due to a technical or administrative error, we may contact you before processing the order.

6. Orders

Submitting an order does not always mean that the order has been finally accepted.

After an order is placed, we may review it for:

• Product availability
• Correct customer information
• Delivery location
• Suspected fraud
• Duplicate orders
• Operational or technical issues

We may contact you if additional information is needed.

If we are unable to fulfill an order, we may cancel it and notify you.

7. Cash on Delivery

Firenze Moda currently operates using Cash on Delivery (COD).

This means payment is normally collected when the order is delivered.

Customers must ensure that:

• A valid delivery address is provided
• Someone is available to receive the parcel
• Payment can be completed at delivery where required

If a customer repeatedly refuses COD deliveries without reasonable cause, Firenze Moda may restrict future orders where permitted by law.

8. Shipping Areas

We currently ship to:

Italy
United States

Standard shipping is free for eligible orders to both destinations.

Orders to other countries are not currently supported unless otherwise stated on the website.

9. Shipping and Delivery

For Italy:

Processing Time: 1–2 business days
Transit Time: 2–5 business days
Estimated Total Delivery: 3–7 business days

For the United States:

Processing Time: 1–2 business days
Transit Time: 5–9 business days
Estimated Total Delivery: 6–11 business days

Delivery may take longer because of:

• Carrier delays
• Weather
• Public holidays
• Customs procedures
• Incorrect delivery information
• Events outside our reasonable control

Full details are provided in our Shipping Policy.

10. Shipping Address Responsibility

You are responsible for entering accurate shipping information during checkout.

Please verify:

• Full name
• Street address
• House or building number
• City
• Province or state
• Postal or ZIP code
• Country
• Phone number

If you notice an error, contact us as soon as possible.

Once an order has already been processed or shipped, we may not be able to change the delivery address.

11. International Orders

Orders shipped from Italy to the United States may be subject to international shipping and customs procedures.

Depending on the destination and applicable law, government-imposed customs duties, taxes, or import charges may apply.

Where such charges are not already collected by Firenze Moda, they may be the customer's responsibility.

12. Returns

Eligible items may be returned within 30 days of delivery.

Returned clothing must generally be:

• Unworn
• Unused
• Unwashed
• In original condition
• Free from stains or odors
• Returned with original tags and labels
• Returned with original packaging where applicable

Returns are accepted by mail only.

Customers must contact Firenze Moda before sending an item back.

Full eligibility conditions are explained in our Return & Refund Policy.

13. Return Shipping Costs

If a return is required because of:

• A defective item
• A damaged item
• An incorrect item
• An incorrect size or color sent by Firenze Moda

Firenze Moda will cover eligible return shipping costs.

If the return is due to:

• Change of mind
• Wrong size selected by the customer
• Wrong color selected by the customer
• Personal preference
• No longer wanting the item

the customer is responsible for return shipping costs.

14. No Restocking Fee

Firenze Moda does not charge a restocking fee for eligible returns.

15. Exchanges

We do not offer direct exchanges.

If you want a different:

• Size
• Color
• Style
• Product

you should return the eligible item and place a new order.

This allows us to manage inventory and Cash on Delivery orders more accurately.

16. Refunds for Cash on Delivery Orders

Because orders are paid using Cash on Delivery, refunds cannot normally be returned automatically to an original card or online payment method.

Once a returned item has been:

• Received
• Inspected
• Approved

our customer support team may contact you to request appropriate payment information for the refund.

Approved refunds are generally processed within approximately 7 business days after return approval.

Additional bank or payment processing time may apply.

17. Damaged or Incorrect Products

You should inspect your order when it arrives.

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Different from what you ordered

contact us as soon as possible.

We may request:

• Order information
• Photos
• A description of the problem

Once the issue is verified, we will provide the appropriate resolution according to our policies and applicable law.

18. Order Cancellation

If you want to cancel an order, contact us as quickly as possible.

We may be able to cancel an order if it has not yet entered fulfillment or shipping.

Once an order has been processed or handed to the carrier, cancellation may no longer be possible.

You may still have return rights after delivery where applicable.

19. Intellectual Property

All content on the Firenze Moda website, including:

• Logos
• Branding
• Product images
• Graphics
• Text
• Layout
• Design
• Website elements

is owned by Firenze Moda or used with appropriate permission, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use website content without authorization.

20. Website Use Restrictions

You must not use our website to:

• Commit fraud
• Submit false information
• Interfere with website security
• Introduce malicious code
• Scrape or copy content unlawfully
• Impersonate another person
• Attempt unauthorized access
• Use automated systems in a way that harms website operation

We reserve the right to restrict access where misuse is reasonably suspected.

21. Third-Party Services

Our website may rely on third-party services such as:

• Hosting providers
• E-commerce platforms
• Shipping carriers
• Analytics services
• Customer support tools
• Technology providers

These providers may have separate terms and privacy practices.

Firenze Moda is not responsible for services operated independently by third parties, except as required by law.

22. Website Availability

We try to keep the website available and functional, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of:

• Maintenance
• Technical issues
• Security updates
• Server problems
• Third-party outages
• Events outside our control

We may update, suspend, or modify parts of the website when reasonably necessary.

23. Errors and Corrections

We may correct errors in:

• Product descriptions
• Prices
• Availability
• Shipping information
• Website content
• Promotional information

If an error affects your order materially, we may contact you before proceeding.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Firenze Moda will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such limitation is not legally permitted.

Nothing in these Terms affects mandatory consumer rights available under Italian, European Union, United States, or other applicable consumer protection laws.

25. Consumer Rights

Customers may have legal rights that apply independently of these Terms.

For customers in Italy and the European Union, mandatory consumer protection rights may apply, including rights relating to:

• Product conformity
• Returns
• Distance selling
• Refunds
• Consumer remedies

Customers in the United States may also have rights under applicable federal and state consumer protection laws.

Where mandatory law provides greater protection than these Terms, the applicable law will prevail.

26. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information such as:

• Contact details
• Order information
• Shipping information
• Website usage data
• Customer support communications
• Refund information

Where applicable, personal information is handled in accordance with GDPR, applicable U.S. privacy laws, and other relevant privacy requirements.

27. Cookies and Website Technology

Our website may use cookies and similar technologies for:

• Website functionality
• Shopping cart features
• Security
• Analytics
• Performance
• Marketing where permitted

Where required, non-essential cookies will be used based on appropriate consent.

28. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made because of:

• Business updates
• Service changes
• Legal requirements
• Website changes
• Policy updates

The latest version will be published on our website.

Changes will apply from the effective date stated in the updated Terms and will not unlawfully reduce rights that already apply to completed transactions.

29. Governing Law

Because Firenze Moda is based in Italy, these Terms are generally governed by applicable Italian law, subject to mandatory consumer protection rules that may apply in the customer's country or state of residence.

Nothing in this section removes consumer rights that cannot legally be waived.

30. Contact Us

If you have questions about these Terms of Service, an order, shipping, returns, refunds, or our website, contact:

Business Name: Firenze Moda
Phone: +39 075 800 1042
Support Mail: info@firenzemoda.shop
Address: Via Antonio Vivaldi 71, Bastia Umbra, PG 06089, Italy