Privacy policy

At Firenze Moda, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, how long we retain it, and the rights available to you when you visit our website, place an order, contact customer support, or otherwise interact with Firenze Moda.

This policy applies to customers and website visitors in Italy, the European Union, the United States, and other locations where our website may be accessed, subject to applicable law.

Who We Are

Business Name: Firenze Moda
Phone: +39 075 800 1042
Support Mail: info@firenzemoda.shop
Address: Via Antonio Vivaldi 71, Bastia Umbra, PG 06089, Italy

For applicable privacy laws, Firenze Moda acts as the controller of personal information collected directly through our website and customer interactions.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact Information

This may include:

Full name
Email address
Phone number
Billing address
Shipping address

Order Information

When you place an order, we may collect:

Products ordered
Size, color, and product preferences
Order number
Order value
Delivery information
Order status
Return or refund information

Because Firenze Moda uses Cash on Delivery, we do not normally collect online credit card or debit card details for standard purchases.

If a refund is approved for a Cash on Delivery order, we may request appropriate refund payment information after the return has been received and approved.

Account Information

If our website allows customers to create an account, we may collect information such as:

Name
Email address
Login credentials
Saved shipping information
Order history

Passwords are generally stored through secure authentication systems and are not available to us in readable form.

Customer Support Information

When you contact Firenze Moda, we may collect information contained in your communication, including:

Your name
Contact details
Order details
Return or refund requests
Product complaints
Photos or documents you voluntarily provide

We use this information to respond to your request and provide customer support.

Device and Website Usage Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referral source
Website interactions
Cookie identifiers

This information may be collected through cookies, analytics technologies, hosting services, or similar tools.

How We Use Your Information

We may use personal information to:

Process and manage orders
Arrange shipping and delivery
Provide Cash on Delivery services
Send order and delivery updates
Manage returns and refunds
Respond to customer service requests
Prevent fraud or misuse
Improve our website and customer experience
Maintain website security
Comply with legal and accounting obligations
Keep business and transaction records
Send marketing communications where permitted and where appropriate consent has been obtained

We do not use your personal information for purposes that are materially incompatible with the reasons for which it was originally collected unless permitted by law.

Legal Basis for Processing

Where the EU General Data Protection Regulation (GDPR) applies, we process personal information based on one or more lawful grounds.

These may include:

Performance of a Contract
We process information necessary to accept, fulfill, deliver, return, or refund your order.

Legal Obligation
We may retain or process information to meet tax, accounting, consumer protection, or other legal requirements.

Legitimate Interests
We may process information where reasonably necessary to operate and protect our business, improve services, prevent fraud, and maintain website security.

Consent
Where required, we rely on your consent for activities such as certain marketing communications or non-essential cookies.

You may withdraw consent at any time where consent is the legal basis for processing.

Cash on Delivery and Refund Information

Firenze Moda uses Cash on Delivery for customer purchases.

As a result, customers generally do not enter payment card information on our website during checkout.

If you return an eligible product and your refund is approved, we may contact you to request suitable payment details needed to issue your refund.

Refund information is used only for completing the approved refund and related financial recordkeeping.

Please do not send sensitive banking information unless Firenze Moda has specifically requested it through an authorized communication channel.

How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

Shipping and delivery companies
Fulfillment partners
Website hosting providers
E-commerce platform providers
Customer support providers
Analytics providers
IT and security providers
Professional advisers
Accounting or legal service providers

These parties may receive only the information necessary to perform their services.

For example, a delivery company may receive your name, shipping address, telephone number, and delivery information in order to deliver your order and collect Cash on Delivery payment where applicable.

Shipping Partners

Because Firenze Moda ships to customers in Italy and the United States, personal information required for delivery may be provided to domestic or international shipping carriers.

This may include:

Customer name
Delivery address
Phone number
Order or parcel reference
Customs-related information where required

International shipments may also require information to be shared with customs authorities or other government agencies.

International Data Transfers

Some of our website, hosting, analytics, customer service, or technology providers may process personal information outside Italy or the European Economic Area.

Where GDPR applies, we take appropriate steps to ensure international data transfers are made using legally recognized safeguards where required.

These may include adequacy decisions, standard contractual clauses, or other legally approved transfer mechanisms.

Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

Keeping the website functioning
Remembering customer preferences
Maintaining shopping cart functionality
Understanding website performance
Detecting security problems
Measuring website traffic
Supporting advertising or marketing where permitted

Some cookies are essential for the website to function.

Non-essential cookies may require your consent depending on applicable law.

Where required, you can manage your preferences through our cookie consent tool or through your browser settings.

Analytics

We may use analytics technologies to understand how visitors use our website.

Analytics may help us understand:

Which pages are visited
How customers navigate the website
Device and browser information
General location information
Website performance
Shopping behavior

Where required by law, analytics cookies or similar technologies will only be used after obtaining appropriate consent.

Marketing Communications

If you choose to receive marketing communications from Firenze Moda, we may send information about:

New collections
Product launches
Promotions
Special offers
Store updates

You may unsubscribe at any time by using the unsubscribe option included in marketing communications or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential transactional communications concerning your orders.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on:

Order fulfillment requirements
Return and refund periods
Tax obligations
Accounting requirements
Fraud prevention
Consumer protection laws
Legal claims or disputes

Some transaction records may need to be retained for several years where required by applicable law.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

For customers in the European Union or European Economic Area, these may include the right to:

Access personal information
Request correction of inaccurate information
Request deletion in certain circumstances
Restrict processing
Object to certain processing
Request data portability
Withdraw consent
Lodge a complaint with a supervisory authority

These rights are subject to applicable legal requirements and exceptions.

United States Privacy Rights

Customers in certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies, these rights may include:

Requesting access to personal information
Requesting correction
Requesting deletion
Receiving information about categories of data collected
Opting out of certain forms of targeted advertising or data sharing where applicable

Firenze Moda does not sell personal information in the ordinary meaning of selling customer information for monetary payment.

If our data practices change in a way that creates additional legal obligations, this policy will be updated accordingly.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access
Loss
Misuse
Disclosure
Modification
Destruction

However, no online system, transmission method, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and personal information.

Children's Privacy

Our website and products are not directed specifically at children.

We do not knowingly collect personal information from children below the minimum age required by applicable privacy law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

Firenze Moda is not responsible for the privacy practices of third-party websites.

We encourage customers to review the privacy policies of any external website they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business practices
New technologies or services
Legal or regulatory requirements
Changes in how personal information is processed

When changes are made, the updated version will be published on our website with a revised effective date where appropriate.

Contact Us About Privacy

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your information is handled, please contact: