Payment Policy
At Firenze Moda, we aim to keep the payment process simple, clear, and convenient for our customers.
We currently use Cash on Delivery (COD) as our primary payment method for eligible orders placed through our website.
This Payment Policy applies to customers ordering for delivery in Italy and the United States.
Accepted Payment Method
Firenze Moda currently accepts:
Cash on Delivery (COD)
This means payment is normally made when your order is delivered to the shipping address provided during checkout.
At this time, standard online card payments are not required for regular orders unless otherwise stated on the website.
How Cash on Delivery Works
When you place an order with Firenze Moda:
- You submit your order through our website
- We review and process the order
- The parcel is prepared and shipped
- Payment is collected upon delivery
The customer must ensure that the delivery address and contact information provided during checkout are accurate.
Payment at Delivery
The full order amount must be paid when the parcel is delivered.
Depending on the courier and destination, the available form of Cash on Delivery payment may vary.
Where applicable, customers should be prepared to complete payment using the method accepted by the delivery carrier.
Order Confirmation
After placing an order, you may receive an order confirmation containing details such as:
- Order number
- Products ordered
- Quantity
- Order value
- Shipping address
- Delivery information
Please review your order information carefully.
If you notice any incorrect information, contact us as soon as possible.
Currency
Prices shown on the Firenze Moda website are displayed in the currency presented on the website or checkout page.
The amount payable at delivery will correspond to the confirmed order total.
Any applicable currency conversion performed by a third party, bank, or delivery provider may be subject to their own rates or terms.
No Online Card Payment Required
Because Firenze Moda currently uses Cash on Delivery, customers are generally not required to enter:
- Credit card information
- Debit card information
- Online banking credentials
during the standard checkout process.
This helps keep the checkout process straightforward for COD orders.
Failed or Refused Delivery
Customers should make reasonable efforts to be available for delivery and complete payment when the order arrives.
If a customer refuses a valid Cash on Delivery order without reasonable cause, repeatedly fails to accept delivery, or provides incorrect delivery details, Firenze Moda may limit or refuse future orders where permitted by applicable law.
Incorrect Order Amount
If you believe the amount requested at delivery is different from the amount shown in your confirmed order, please contact Firenze Moda before completing payment where possible.
You can reach us at:
Email: info@firenzemoda.shop
Phone: +39 075 800 1042
Refunds for Cash on Delivery Orders
Because orders are paid using Cash on Delivery, refunds cannot normally be returned automatically to an original card or online payment method.
If your return is approved under our Return & Refund Policy, Firenze Moda may contact you to request suitable refund payment details.
This may include appropriate bank or other supported payment information, depending on your location and the available refund method.
Refund Processing Time
Once a returned item has been:
- Received
- Inspected
- Approved
we generally aim to process the approved refund within approximately 7 business days.
Additional processing time may depend on the selected refund method, banking provider, or destination country.
Security of Refund Information
For security reasons, customers should only provide refund-related financial information after receiving a legitimate request from Firenze Moda.
Please do not send sensitive payment information unnecessarily through public messages or unverified communication channels.
Shipping Charges
Firenze Moda offers free standard shipping on eligible orders to:
Italy
United States
There is no standard shipping fee added to qualifying orders for these destinations.
Return Shipping Charges
Return shipping costs are handled according to our Return & Refund Policy.
If the return is caused by a Firenze Moda error, such as a defective, damaged, or incorrect item, eligible return shipping costs are covered by us.
If the return is due to change of mind, personal preference, or a customer-selected size or color issue, the customer is responsible for the return shipping cost.
No Restocking Fee
Firenze Moda does not charge a restocking fee for eligible returns.
Payment and Order Fraud Prevention
To protect customers and our business, we may review orders for unusual or suspicious activity.
We may contact the customer to verify order information before processing where reasonably necessary.
Firenze Moda reserves the right to cancel or refuse an order where fraud, misuse, or invalid information is reasonably suspected and where permitted by law.
Changes to This Payment Policy
We may update this Payment Policy from time to time if:
- New payment methods are introduced
- Cash on Delivery procedures change
- Our shipping operations change
- Legal or regulatory requirements change
The latest version of this policy will be published on our website.
Contact Us
If you have questions about payments, Cash on Delivery, refunds, or your order, please contact:
Business Name: Firenze Moda
Phone: +39 075 800 1042
Support Mail: info@firenzemoda.shop
Address: Via Antonio Vivaldi 71, Bastia Umbra, PG 06089, Italy